IT Support
Tailored to How Your Business Works
Day-to-day fixes and support when something breaks.
From everyday troubleshooting and remote support to on-site hardware deployment and ongoing maintenance, INNETREX helps businesses keep their technology running smoothly.
Practical Support for Common IT Needs
Remote support is available anywhere in the U.S. On-site service is available throughout the Kansas City region. Nationwide on-site travel can be arranged — contact us to discuss.
Services focus on immediate troubleshooting and technical support. For larger planning and implementation work, see our Solutions page.
Ongoing IT Support
Routine maintenance, updates, troubleshooting, and user support for your business computers and systems.
Remote Support
Fast, secure assistance by remote connection for most daily IT issues, provided by our US-based team without the cost of an on-site visit. We also support remote workers and home offices.
On-Site Support
Hands-on engineering services for hardware deployment, POS systems, server setup, office moves, and projects that require an in-person visit.
Network Support
Setup and troubleshooting for routers, switches, Wi-Fi, cabling coordination, and internet connectivity issues.
Backup & Recovery Planning
Backup reviews, setup guidance, and recovery planning to help protect your important files and systems. We coordinate with trusted backup providers rather than managing backups directly.
Business Email & Cloud Apps
Setup, troubleshooting, account changes, and practical support for business email and common cloud tools such as Microsoft 365 and Google Workspace.
Technology Projects
Help with equipment upgrades, office moves, workstation and server deployment, hardware purchasing, and working with your other technology vendors.
Startup IT Setup
End-to-end technology setup for new businesses, including domain registration, email configuration, network and Wi-Fi, hardware, cloud storage, and working with other vendors for services we do not manage directly.
Secure Recycling & Disposal
Responsible and secure disposal of outdated equipment, ensuring data is properly destroyed and components are recycled responsibly.
We support the platforms most small businesses run day to day. Specialized systems, compliance-heavy environments, and large-scope projects may require partner coordination. When something is outside our normal service scope, we will tell you clearly and recommend a trusted partner.
Looking for a specific IT project or startup setup? Explore our Solutions.
How It Works
Reach Out
Call us, fill out the contact form, or submit a support request through your TrexNet client portal.
We Discuss
We talk through the issue, scope the work, and agree on next steps — no pressure, no guesswork.
We Help
Remotely or on-site, we take care of the work and make sure everything is working before we go.
Fast, Secure Support From Our US-Based Team
How Remote Support Works
Our specialists connect directly to your systems to provide fast, secure assistance — saving you money and minimizing downtime. Many common issues can be diagnosed and resolved without the need for or added cost of an on-site visit.
All remote support is coordinated by our US-based team.
Your privacy during remote sessions
We connect only with your permission and access the systems needed to resolve the issue you reported. We do not use remote sessions for advertising or unrelated profiling.
Read our remote access privacy detailsRequirements
A server, desktop, or laptop with a broadband internet connection. Your connection requires a minimum upload speed of 3 Mbps. Check your speed here.
Remote Support Services
Our engineers can handle a wide range of issues remotely, including:
- IT Troubleshooting & Diagnosis
- Browser & Adware Issues
- Application & System Errors
- Malware & Threat Removal
- Performance & Stability Issues
- Email & Connectivity Issues
- Software Installation & Updates
- Device Setup & Configuration
- Email, Cloud Apps & Software Support
Hands-On Engineering When You Need Us There
On-site support is in-person IT service for issues that cannot be fully resolved by phone or remote connection.
Ideal for retail stores, restaurants, offices, small businesses, and home-office professionals.
How On-Site Support Works
When remote support is not an option, our engineers come to your location for hands-on IT services. We offer both one-time visits and ongoing maintenance contracts, and our engineers are available during extended hours — including evenings and weekends — for your IT projects.
We typically start with phone or remote troubleshooting first, then schedule on-site service when the issue requires in-person work.
When to call for on-site support
- Hardware deployment, replacement, or relocation
- Office moves and workstation setup
- Server, POS, kiosk, or cabling-related work
- Network issues that persist after remote troubleshooting
On-site service is provided throughout the region. If you are outside our normal service area, contact us and we can confirm availability.
For new business setup or full office IT buildouts, see our Solutions page.
On-Site Services
Our engineers handle a wide range of on-site technology needs:
On-site support snapshot
- Installation, deployment, and setup work
- Physical troubleshooting and diagnostics
- Device replacement, moves, and reconfiguration
- Follow-up testing before project closeout
- Hardware Deployment
- Kiosk Service
- Point of Sale Systems
- Secure Recycling
- Component Upgrades
- IT Asset Inventory
- Device Installation & Removal
- Server Deployment
- Relocation & Office Moves
- Software Upgrades
- Retail Installation
- Malware & Threat Removal
- Network, Internet & Email
- IT Assessments & Diagnostics
Need Reliable IT Support For Your Business?
Tell us what is going on, and we will help you decide whether remote support, an on-site visit, or ongoing service makes the most sense for your situation.
Tell Us What's Going On